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  Service > Policies
1、After-sales services
  1、Package return
   From the purchase date (in the original purchase date on the certificate, the same below) within seven days (inclusive), Shenzhen TAS Technology.Co.,Ltd security products with the artificial relevant national quality inspection standards of performance failure, you have the option return, replacement or repair. If you choose to return, please bring the original fault plane, and proof of purchase to the seller of the machine you buy office, of charge by the seller handle your return. And in accordance with the time of purchase prices (subject to purchase price of the original documents, the same below) disposable money returned.
   2、Packet replacement  
Since the date of purchase within 15 working days (inclusive), Shenzhen TAS Technology.Co.,Ltd security products with the artificial relevant national quality inspection standards of performance failure, users have the right to replace or repair. If you choose to change, please bring the original fault plane, and proof of purchase to Shenzhen TAS digital authorized service center, and it will replace it for free with the same model specification of new products; If the same model with the specifications of the product has been discontinued, it should be replaced no less than the original performance of new products
   3、Packet maintenance
Maintenance regulations please refer to the terms of the contract and Shenzhen TAS Service commitment when you order the TAS digital products signed.

2、Warranty scope
1、When you purchase a product after one of the following conditions,Shenzhen TAS digital will not provide free warranty services,however, you can choose paid services.
* Beyond the expiration date or three packs of free maintenance period
* Not according to the instructions of the use and maintenance, storage and cause damage or malfunction
* The use of pirated, non-standard, self or third party does not publicly release software lead the products can not use normally
* Because of falling, extrusion, high temperature, corrosion, foreign matter into the device, electrical environment of abnormal caused damage or malfunction
* Due to natural disasters, war and other force majeure factors that result in failure or damage
* Resulting from unauthorized service agencies and their personnel to confirm the self-demolition, repair, installation caused the product failure
* No name and address, date of production, product serial number, or product serial numbers and labels obscure, damage, unknown
* When you need access to paid services, with our service network and authorized service facility for contact and consultation, maintenance costs will be charged on certain material costs and transport costs, who shall provide you with services.
2、Maintenance mode:After you purchase the product,if the digital products in the free parts within the warranty hardware failure,please send the breakdown product to local Shenzhen TAS digital service outlets or digital authorized maintenance agencies, we will provide you with free repair services. In some cases, in order not to affect the operation of your existing monitoring system, through the phone recognized the need to replace the product or related parts, we will consider whether they would immediately shipped to you a replacement product. However, if you not return the breakdown products to us, you are obligated to pay the retail price of replacement product costs.

3、One year warranty
  Since your date of purchase (with proof of date of original purchase), this product will be based on your signed purchase and sales contracts that free warranty for one year terms. More than after the warranty period, according to the Shenzhen TAS digital service charges standards provide paid service.
Copyright(C) Shenzhen TAS Technology.Co.,Ltd    Tel:0755-82266035 82267134 82263097    Fax:0755-82267106
Address :Room 601, 6/F,Joinfair Building, Bagua North Rd, Futian District, Shenzhen    Zip Code:518029    Guangdong 09031829. Prepare ICP
     
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